Explore the of Neuro Routing Manager

Neuro Routing Manager offers a suite of features designed to simplify and enhance data-driven routing in Genesys Cloud. From intuitive business UI to flexible routing structures, our solution empowers contact centers to optimize performance and deliver exceptional customer experiences. Discover how Neuro Routing can transform your routing strategies.
A clean, modern user interface showcasing Neuro Routing Manager's intuitive business UI, with drag-and-drop functionality for easy routing configuration.
Intuitive Business UI
Simplify routing configuration with our user-friendly interface. Design and implement complex strategies through Genesys Cloud without the need for extensive technical expertise. Enjoy a seamless experience that empowers your business users.
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A visual representation of Neuro Routing Manager's service-oriented architecture, illustrating how it replaces restrictive data tables with flexible business profiles and rules.
Service-Oriented Architecture
Replace rigid data tables with a flexible, service-oriented architecture. Achieve complex, multi-dimensional routing requirements through configurable business profiles and rules. Adapt quickly to changing business needs.
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An illustration depicting Neuro Routing Manager's ability to efficiently scale Genesys Cloud resources, showcasing its modular design and flexible routing structures.
Efficient Scaling
Scale your Genesys Cloud deployment efficiently with our flexible routing structures and modular design. Meet the demands of large enterprises without compromising performance. Optimize resource utilization and reduce costs.
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Unleash Limitless Potential with Scalable Routing Solutions

Neuro Routing is designed to grow with your business. Our architecture supports efficient scaling of Genesys Cloud resources, ensuring your contact center can handle increasing call volumes and complex routing requirements without compromising performance or efficiency. We provide the flexibility to adapt to changing business needs.

  • Scalable Architecture: Supports large enterprise contact centers.
  • Flexible Routing: Adapts to changing business requirements.
  • Modular Design: Leverages Genesys Cloud resources efficiently.

Features

✅ Account Administration
 Manage users, roles, and Organizational Units. Define CCaaS settings, time-zone lists, manage folder structures, and organize profiles into sub-types for easier management and complete routing coverage.

✅ Routing Administration
Define and manage routing structures for smooth operations. Create custom configuration libraries calling from a variety of parameters and CCaaS elements. Organize parameters in to custom routing templates and define business rules for decision-making.

✅ Routing Management
Apply control and optimize routing in real-time using dynamic data inputs through published routing profiles, managing customer interactions using business rules, context, AI data, service and journey status.

✅ Orchestration
 Manage customer interactions leveraging business rules, context, data, service and journey status in to actionable events, treatments and measurable outcomes.

✅ Governance
Change management audit history, CCaaS interaction transparency and traceability, RBAC assignment, disaster recovery and fallback.

Ready to modernize your routing strategy? Let’s talk.

Discover how Neuro Routing can transform your contact center with efficient, scalable routing solutions tailored to your needs.
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