“Don’t just migrate -
Neuro Routing Manager isn’t just a tool – it’s a strategic enabler for CX transformation. It gives Genesys Cloud the routing muscle of Engage, with the agility of a cloud-native platform.
Neuro Routing Manager brings Engage-grade logic to Genesys Cloud – without the complexity.
Neuro Routing Manager maintains routing flexibility with a modern, intuitive UI – no scripts, no technical bottlenecks
Unlock the Full Potential of Your Contact Center with Neuro Routing
Neuro Routing Manager offers a suite of benefits designed to streamline your contact center operations. From reducing IT overheads to accelerating program delivery, our solution empowers you to achieve greater efficiency and scalability. Experience the future of routing with our innovative approach.
Simplified Administration
Our intuitive business UI streamlines routing configuration, making it easier than ever to manage complex strategies. Reduce the burden on your IT team and empower business users.
Reduced Operational Costs
By automating key processes and optimizing resource allocation, Neuro Routing Manager helps you reduce headcount and lower overall operational costs. Invest in a solution that pays for itself.
Enhanced Core Capabilities
Elevate your Genesys Cloud core routing capabilities with our advanced features. Neuro Routing Manager removes constraints and enables you to evolve your routing strategies faster and cheaper.
Key Benefits
- Ease of administration
- Reduction in headcount
- Simplification of routing overheads
- Ingested automation
- Time saved and efficiency gained
- Makes scaling intuitive
- Removes constraints
- Enhances and elevates Genesys Cloud core routing capabilities
- Reduction in IT overheads
- Accelerated program delivery timescales and reduced costs
- Evolve routing capabilities faster and cheaper
BAU Operational Savings
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Tooling streamlines operational administration and provides structured methodology for routing and interaction management – through a centralised UI
IT/Eng Support Savings
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Maintenance overheads significantly decreased due to ease of change through Neuro tooling with automated guardrails applied
Program Savings
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Design, build, test once, use many times methodology, creating a consolidated routing structure, enables rapid deployment and consistency of rollout
Productivity Benefits
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Neuro will enable modern digital interaction strategies and workflows, empowering AI driven customer journeys and orchestrated outcomes